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Customer Service & Medical Interpreter with diverse communication skills
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Competencies
Gained extensive experience resolving customer inquiries and issues across banking, travel, and healthcare sectors.
Performed phone-based medical interpretation, ensuring clear communication for healthcare services.
Effective in language translation and interpretation, both in healthcare and customer service environments.
Proficient with office products, computer equipment, and technical tools relevant to customer support and interpretation.
Education
Languages
Summary
Detail-oriented professional with extensive experience in customer service, transaction resolution, and medical interpretation. Skilled in facilitating smooth interactions and leveraging strong language and technical abilities.
Key Achievements
- Handled vehicle reservations and insurance offerings, catering to U.S. and Canadian clients at Avis and Budget.
- Resolved transaction issues efficiently at Western Union, working closely with major banks like Scotiabank and TD Bank.
- Provided medical interpretation over calls, facilitating effective communication between healthcare providers and patients.
Experience
Customer Service Representative
Making vehicle reservations, Offering insurance, Providing additional services to U.S. and Canadian Citizens
Customer Service Representative
Resolving issues related to the company's transactions, Working with U.S. and Canadian banks such as Scotiabank and TD Bank
Medical Interpreter
Responsible for medical interpretation phone calls helping healthcare services and patients to have smooth communication
AEE
Teaching English to public school students as a specialized external advisor