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Competencies
Demonstrated experience with Teamwork.
Demonstrated experience with Time Management.
Demonstrated experience with Leadership.
Demonstrated experience with Effective Communication.
Demonstrated experience with Critical Thinking.
Education
Languages
Experience
Back Office Support – MCE / ACDV & BRR Unblocking
Managed credit bureau disputes and unblocking requests for US-based clients., Ensured data accuracy and compliance with internal and external standards., Collaborated with cross-functional teams to resolve sensitive issues.
Customer Support – RMA Support for Brazil
Provided support for returns and warranty claims., Acted as backup for Team Lead, including quality feedback and coaching., Communicated with Portuguese-speaking clients with clarity and professionalism.
Service Desk Technical Support (Chat & Phone)
Delivered technical support to end-users via chat and phone., Diagnosed and resolved software and hardware incidents., Maintained a high level of customer satisfaction through professional communication.
CAD Designer / Virtual Dental Assistant
Supported dental professionals with CAD designs and virtual assistance., Ensured timely delivery and accuracy of digital dental designs., Collaborated remotely with team members and doctors.