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Armando Alberto Arce Carvajal

Alajuela, Alajuela Province, Costa Rica

Business Analyst with expertise in process automation and data analysis

  • Standardized and automated reports from Salesforce and SAP, enhancing operational efficiency
  • Implemented projects to improve SOPs and procedures within business operations
  • Developed Power BI dashboards for account performance monitoring and financial analysis
Data Analysis
Advanced
Analyzed procurement data, supplier performance, and sales metrics to provide strategic insights.
Business Process Improvement
Advanced
Led the standardization and automation of reporting processes, improving workflow and accuracy.
Supply Chain Management
Intermediate
Monitored industry trends, managed procurement activities, and collaborated with suppliers for sourcing strategies.
Systems Monitoring & Integration
Intermediate
Managed operational systems like Salesforce, SAP, and ALM ensuring data integrity and system coherence.
Financial & Contract Data Management
Intermediate
Ensured invoicing accuracy, contract modifications, and forecasting updates in collaboration with sales.
NOV 2022 - JUN 2024
SOURCING ANALYST / SUPPLY CHAIN
GEP
Monitor and research trends in the industry and pursue and adopt these as appropriate for assigned commodity areas., Work effectively with peers and others to operate a proactive supplies and consumables environment for the business., Understand standard purchasing practices and techniques, independently work with suppliers and receiving locations to quickly reconcile discrepancies with purchase orders, requisitions, supplier’s deliveries and invoices., Analyze quotations, manage day to day supplier interfaces including PO’s/discrepancies/deliveries, etc., Analyze procurement data, market trends, and supplier performance metrics to provide insights and recommendations for optimizing sourcing strategies.
MAR 2020 - NOV 2022
TRAVEL AND EXPENSES
Lion Resources Costa Rica
Review travel and expense claims to ensure compliance with university policies and the accuracy of information provided., Review and process claims in the Expense Reimbursement System., Ensure that appropriate approvals have been obtained, consistent with university policies., Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation., Provide training to departments, staff, faculty and approvers on the travel and expense policy and the process for submitting travel and expense claims., Primary contact responding to expense reimbursement questions from diverse faculty and staff members, including questions regarding expense claims in process, and providing follow-up for claims that require further documentation.
JUN 2016 - AUG 2019
SENIOR BUSINESS ANALYST // ACCOUNTS PAYABLE (SHARED SERVICES)
Hewlett Packard
Standardize and automate existing reports from SalesForce and SAP to present them with Dashboards., Implement projects to improve procedures making SOPs., Populating and monitoring operational systems such as: Salesforce, ALM, SAP and outlook, ensuring invoicing accuracy through good data mapping and contract knowledge (KPI, SLA)., Working next to Sales department where I needed to make changes in the contracts and update Forecasting reporting as data entry procedure., Implementing account communication plans, assisting in sales forecast, pipeline alignment (Sales Life-cycle) and procurement process, providing labor tracking outputs for consumption and cost analysis, managing ad-hoc reporting (Excel) and data analysis creating Power BI dashboards requests for the accounts including the close dates and reconciliations to present them in the Financial meetings.
🎓
Colegio de Palmares
High School diploma
Completed DEC 2004
🎓
INA
Bilingual executive for customer service/Technician of computers
Completed DEC 2009
🎓
UNED
Business Administration
Completed CURRENT

Business Analyst

Standardize and automate existing reports from SalesForce and SAP to present them with Dashboards. Implementing projects to improve procedures making SOPs. Populating and monitoring operational systems such as: Salesforce, ALM, SAP and outlook, ensuring invoicing accuracy through good data mapping and contract knowledge (KPI, SLA) working next to Sales department where I needed to make changes in the contracts and update Forecasting reporting as data entry procedure.

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