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Customer Service & Technical Support Specialist with 3+ years experience in B2B and financial processes
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Competencies
Proven ability to communicate effectively and resolve issues efficiently in high-pressure environments.
Experienced in providing technical assistance via chat, supporting B2B clients, and troubleshooting issues.
Skilled in generating financial statements and managing account closing procedures with accuracy.
Effective collaborator with strong communication skills, ensuring smooth team operations.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, technical support, and financial processes. Known for problem-solving, teamwork, and maintaining composure under pressure.
Key Achievements
- Provided effective technical support via chat, enhancing customer satisfaction and issue resolution efficiency.
- Demonstrated ability to work under pressure, maintaining professionalism in challenging situations.
- Generated accurate financial statements and facilitated smooth account closing procedures at Spectrum.
- Maintained detailed balance sheets, ensuring transaction accuracy and financial integrity.
Experience
Customer service
Demonstrated skills in effective communication and teamwork., Ability to work under pressure and remain calm in difficult situations.
Support technical
Extensive experience in providing technical support via chat to the agent, working under pressure, and b2b
Admon
Generate financial statements and facilitate account closing procedures each month., Maintain periodic balance sheets of amounts and transaction numbers.