Dedicated customer service agent with over four years of experience supporting clients in telecommunications, logistics, and retail sectors. Skilled in issue resolution, customer retention, and database support.
Provided support and resolutions to customer issues, fostering loyalty and satisfaction.
Effectively managed customer complaints and disputes across various roles.
Adapted quickly to different company cultures and customer needs in diverse settings.
Assisted in populating and managing contact information datasets.
Intouch Cx
Resolving issues related to product orders, losses, damages, rewards account management, and customer complaints., Ensuring customer satisfaction and loyalty through effective communication and proactive solutions.
Conduent Inc.
Assisting customers with car rental reservations, collections, and complaint resolution.
Alorica Comunicaciones Guatemala
Assisting clients with telecommunications accounts, payments and device purchases.
DHL Express
Helping populate databases with contact information for potential customers.
Bachelor’s in business management
Degree in computing
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Utilized Microsoft Excel for data entry and record keeping.
