This is my profileContact via CazVidAthenkosi
Customer Support Agent at Teleperformance SA
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Competencies
Experienced in resolving customer inquiries, managing complaints, and enhancing customer satisfaction.
Skilled in promoting products, introducing new services, and increasing sales through effective communication.
Proficient in identifying issues, analyzing situations, and implementing effective solutions.
Capable of working well within teams to achieve common goals and improve workflow.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, sales, and administrative support across retail, banking, and telecommunications sectors. Proven ability to enhance customer satisfaction and drive sales growth.
Key Achievements
- Successfully managed online order tracking and refunds, ensuring high customer satisfaction.
- Assisted in upselling and upgrading DSTV products, increasing customer engagement.
- Supported various administrative tasks, including stock checks and payment processing, improving operational efficiency.
Experience
Fashion Consultant
I was assisting customer, dealing with stocktaking
Fashion Consultant
I was working as cashier. Assisting with administration from time to time. Advising customers with clothing items. Doing merchandising as well. Also doing Debt collection as well, with customer that had Tfg accounts
Sales representative
I was introducing Moretyme which is a new product from Tyme Bank (lay-buy now,pay later). Assisting customer who wants to open up Tyme Bank accounts (insurances as well)
Sales Representative
I was working on a DSTV (multi choice) campaign. I was introducing dstv products to new and existing customers, by assist with upgrading their dstv decoders. Covering up insurances with them and the benefits.
Customer Support Agent
I was working on a B&Q Campaign. Assisting customer with tracking their online orders (checking delivery times and dates). Assisting with refunds, payment,and checking stock availabilty. Escalating unresolved issues to the relevant department. I was upskilled on chats,emails and calls. Utilizing SAP, CRM and Zendesk system