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Customer Service & Verification Specialist with Bilingual Expertise
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Competencies
Provided assistance and handled inquiries in a bilingual environment at Teleperformance.
Conducted employment and education verifications for companies in the U.S. and LATAM at ISP Promesa.
Utilized bilingual communication skills to facilitate interactions with clients and team members.
Proficient in Microsoft Word for documentation and report writing tasks.
Managed multiple responsibilities simultaneously in fast-paced customer service and verification roles.
Education
Languages
Summary
Bilingual customer service and verification professional with experience in payments, employment, and education verification across U.S. and LATAM markets. Skilled in communication, multitasking, and technical documentation.
Key Achievements
- Handled customer service operations and payments verification for Florida at Teleperformance
- Managed employment and education verifications for U.S. and LATAM clients at ISP Promesa
- Developed bilingual communication skills enhancing client interactions across diverse regions
Experience
Bilingual agent
Worked in the customer service department, Handled payments department for the state of Florida
Bilingual verification agent
In charge of employment and education verifications for United States and LATAM companies