Experienced in customer service, technical support, and hospitality roles, with a knack for resolving client issues and maintaining strong relationships. Proven ability to adapt to various environments and improve customer satisfaction.
Applied in debt collection, customer relations, and hospitality to enhance client satisfaction.
Addressed technical problems involving computer systems and cable services, supporting troubleshooting efforts.
Focused on retaining customers through problem resolution and effective communication.
Ensured guest satisfaction through room assignment, check-in/out procedures, and service quality.
Contact Point 360
Providing successful debt collection services, Skilled in customer service, Maintaining positive relations with clients
Sutherland Global
Recovering delinquent accounts, Educating customers about the product, Informing customers of benefits and how natural supplements work
Teleperformance Mexico
Solving technical problems of computer systems, Software installation, Input and output devices installation
Teleperformance Hispanic
Solving technical problems of cable reception, Providing clear explanation of line of business, Billing details and sales of cable, phone and internet service
Bachelor of Management Computer Systems
Portuguese as a third language
Advanced ESL
Intermediate ESL
High School
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Supported software installations and input/output device setup at Teleperformance Mexico.
Hilton Hotels & Resorts
Ensuring guests had the best stay experience, Checking the arrival and departure of guests, Assigning rooms and ensuring satisfaction
