This is my profileContact via CazVidAurelio
Customer Service & Technical Support Specialist with 6+ years of diverse experience
Contact
Competencies
Applied in debt collection, customer relations, and hospitality to enhance client satisfaction.
Addressed technical problems involving computer systems and cable services, supporting troubleshooting efforts.
Focused on retaining customers through problem resolution and effective communication.
Ensured guest satisfaction through room assignment, check-in/out procedures, and service quality.
Supported software installations and input/output device setup at Teleperformance Mexico.
Education
Languages
Summary
Experienced in customer service, technical support, and hospitality roles, with a knack for resolving client issues and maintaining strong relationships. Proven ability to adapt to various environments and improve customer satisfaction.
Key Achievements
- Provided successful debt collection services, maintaining positive client relations.
- Recovered delinquent accounts and educated customers about products at Sutherland Global.
- Resolved technical issues related to computer systems and cable services, ensuring customer satisfaction.
Experience
Soft Collection Specialist
Providing successful debt collection services, Skilled in customer service, Maintaining positive relations with clients
Bilingual Agent
Recovering delinquent accounts, Educating customers about the product, Informing customers of benefits and how natural supplements work
PC Tech
Solving technical problems of computer systems, Software installation, Input and output devices installation
Account Executive-Customer Service
Solving technical problems of cable reception, Providing clear explanation of line of business, Billing details and sales of cable, phone and internet service
Bilingual Receptionist
Ensuring guests had the best stay experience, Checking the arrival and departure of guests, Assigning rooms and ensuring satisfaction