Axel - Data Analyst with 5 years of experience in finance and healthcare

Extensive experience in analyzing complex datasets to derive actionable insights.

Proficient in writing complex queries to extract and manipulate data from databases.

Skilled in using Excel for data organization, visualization, and reporting.

Experience creating dashboards and visual reports to communicate data findings.

Providing excellent service and care, Helping with billing issues, orders, changes or updates on account and services, Troubleshooting to all kind of devices, Handling customer experience smoothly

Performed only back-office skills in order to make cases as smooth as possible, Contacting with clients and health providers to help different members on our service, Proactive and active reading/listening skills performed

Always giving our clients the experience they deserved, Stayed in line with the given proposals and ensured that plans went through correctly

Worked closely with upper management, Actively upset members/clients, Always trying my best to give them the opportunity to end the call happy