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Claims & Operations Specialist with 5+ years in Insurance and Logistics
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Competencies
Oversaw claims processing, eligibility verification, and documentation at Foundever, ensuring regulatory compliance.
Handled daily inquiries at Dollar General, providing empathetic communication and ensuring a positive customer experience.
Used Excel to manage export documentation, track shipment timelines, and resolve logistical challenges at DHL.
Maintained accurate case records in claims systems and generated reports to ensure operational efficiency.
Collaborated with internal teams across roles to optimize workflows, ensure compliance, and support operational goals.
Education
Languages
Summary
Dedicated claims and operations specialist with over 5 years of experience across insurance, retail, and logistics. Skilled in managing complex processes, ensuring regulatory compliance, and delivering excellent customer service. Adept at data tracking, documentation, and team collaboration to meet...
Key Achievements
- Managed end-to-end claims processes at Foundever, ensuring compliance and accurate documentation.
- Handled 50-70 customer inquiries daily at Dollar General, maintaining high service quality and customer satisfaction.
- Tracked export operations using Excel at DHL, exceeding case resolution targets and ensuring legal and policy compliance.
Experience
Claims Partner Operations
Managed end-to-end claims operations for Liberty Insurance, ensuring compliance with company policies and regulatory standards., Verified claim eligibility, coverage details, and supporting documentation to ensure accurate adjudication., Maintained timely updates and accurate case records in claims...
Assistant Team Leader
Delivered exceptional customer service by handling 50 to 70 daily inquiries via email and phone, including claims and quote requests, ensuring a positive experience at every touchpoint., Collaborated in maintaining accurate inventory levels using Excel to document damage control, markdowns,...
Export Coordinator
Used Excel to track export operations, including documentation status and shipment timelines, while generating detailed reports to keep internal teams aligned and ensure timely execution., Exceeded established metric goals in terms of case volume and resolution times, maintaining constant...