Demonstrated experience with Customer Service.
Demonstrated experience with Sales.
Demonstrated experience with Management.
Demonstrated experience with Problem Solving.
American Express
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Responded to customer requests for products, services, and company information., Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues., Served as the primary point of contact for Spanish-speaking clients, offering seamless service regardless of language preference.
Uber Restaurants
AT&T
Provided advanced technical support until personal circumstances required me to leave.
Herbalife Nutrition
Engaged in customer service activities.
Pre School and Middle School
Middle School and High School
Law
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Demonstrated experience with Ability to Multitask.
TATA Consultancy Services
Software and apps troubleshooting and problem solving., Maintained office PCs, networks and mobile devices., Set up PCs, projectors, and microphones for use in video conferencing rooms., Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible., Configured systems according to prescribed software and hardware frameworks.
Wall Financial
Handled diverse operations on a contractual basis.
Restaurant La Santa Gamba
Led the restaurant in providing quality fish food.
Restaurant Entre Brasas
Managed all aspects of restaurant operations.
Taquerias mi Ciudad
Oversaw operations of a family-owned business as a Manager., Sales, Customer Service, inventory, payroll, hiring.
Hotel Double Tree
Managed hotel reservations and guest inquiries., Offered preferred service., Took care of special requests.
Restaurante Villa Maria
Served customers and handled cash transactions.
Don Taco Restaurante Mexicano
Provided excellent customer service in various roles., Assisted in daily restaurant operations.
Creative Consumer Research
Conducted surveys for various products., Led a team to achieve survey goals.
West Telemarketing
Engaged in sales activities and managed customer relations.
Mexicana de Aviacion Reservations Center
Handled reservations and customer inquiries., Attended special needs., Supervised floor operations.
