Dedicated customer service representative with extensive experience providing technical support, troubleshooting device and app issues, and managing customer inquiries. Known for empathy, persistence, and responsibility.
Utilized excellent communication skills to resolve customer inquiries and troubleshoot technical issues effectively.
Resolved device and app inconveniences by providing step-by-step troubleshooting guidance.
Handled diverse customer inquiries and support cases across multiple companies and roles.
Maintained performance while managing multiple customer interactions and technical issues under pressure.
Everise
Conduent
ATENTO
SOLUSERSA
CARGO SOLUTIONS GROUP
THE PEOPLE COMPANY
Industrial Engineering
Diplomas
Basic Excel 2016
Advance English 2020
Basic Electricity 2019 (Maintenance)
Assisted in scheduling and coordinating tasks in support and warehouse roles.
WORWIDE INTERNATIONAL DEVELOPMENT
COBROS GLOBALES, S.A.