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Mejicanos

Customer service representative

Currículo em vídeo

Customer service representative
Hello, I have been working in the call center industry, around 4 years, I have experience working as a customer service representative resolving customer inquires, also as tech support agent resolving inconveniences with devices and apps giving...

Contato

Guatemala City, Guatemala, Guatemala
Aberto a trabalho remoto
Disponível na CazVid
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Competências

CommunicationAdvanced

Utilized excellent communication skills to resolve customer inquiries and troubleshoot technical issues effectively.

Troubleshooting & Technical SupportIntermediate

Resolved device and app inconveniences by providing step-by-step troubleshooting guidance.

Customer ServiceAdvanced

Handled diverse customer inquiries and support cases across multiple companies and roles.

Work Under PressureIntermediate

Maintained performance while managing multiple customer interactions and technical issues under pressure.

Planning & CoordinationBeginner

Assisted in scheduling and coordinating tasks in support and warehouse roles.

Formação acadêmica

Industrial Engineering
UTEL. University
Completed Current
Diplomas
Camara de Comercio Empresarial, Gremios Profesionales
2020
Basic Excel 2016
Instituto Técnico de Capacitación y Productividad (INTECAP)
2020
Advance English 2020
English for Call Center (E4CC)
2020
Basic Electricity 2019 (Maintenance)
Instituto Técnico de Capacitación y Productividad (INTECAP)
2019

Idiomas

EnglishAdvanced

Resumo

Dedicated customer service representative with extensive experience providing technical support, troubleshooting device and app issues, and managing customer inquiries. Known for empathy, persistence, and responsibility.

Principais conquistas

  • Provided troubleshooting for device and app issues, enhancing customer satisfaction.
  • Handled customer inquiries about various products, improving response efficiency.
  • Gained experience across multiple customer service platforms and roles, demonstrating adaptability.

Experiência

Customer service representative

Everise
September 2023 - April 2025

Customer service representative

Conduent
September 2023 - February 2023

Customer service representative

ATENTO
October 2021 - June 2022

Messenger and Maintenance supervisor

SOLUSERSA
August 2019 - June 2022

Graphic Designer, Warehouse Support and Customer Service

CARGO SOLUTIONS GROUP
May 2018 - June 2019

Messenger

THE PEOPLE COMPANY
May 2016 - February 2018

Graphic Designer, Marketing, Customer Service Representative

WORWIDE INTERNATIONAL DEVELOPMENT
July 2014 - January 2016

Customer Service Agent and Messenger

COBROS GLOBALES, S.A.
December 2013 - February 2014

Habilidades

CommunicationTroubleshooting & Technical SupportCustomer ServiceWork Under PressurePlanning & Coordination
Publicado na CazVid - 3 de fev. de 2026
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