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Marco Dominguez's avatar
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Marco Dominguez

San Pedro Sula, Cortés Department, Honduras

Customer Service Agent with diverse soft skills and 2+ years experience

  • Handled customer inquiries and resolved complaints at Allied Global and Startek
  • Demonstrated adaptability and multitasking in fast-paced customer service environments
  • Built customer loyalty through effective communication and problem-solving
Customer Service
Advanced
Provided customer support, resolving inquiries and complaints effectively.
Active Listening
Expert
Engaged customers attentively to understand their needs and deliver appropriate solutions.
Problem Solving
Intermediate
Identified issues faced by customers and offered solutions to enhance satisfaction.
Multitasking
Advanced
Managed multiple customer interactions simultaneously within fast-paced settings.
Empathy
Expert
Demonstrated understanding and patience to build rapport and trust with clients.

Languages

Spanish
Fluent
English
Basic
See Full Skillset on CazVid
2014 - 2015
TELEPHONE AGENT
ALLIED GLOBAL
Customer service representative
2020 - 2024
Customer service representative
Startek
View Complete Work History
🎓
LUIS BOGRAN
BACHILLERATO EN CIENCIAS Y LETRAS
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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