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Brayan
International Business Professional with 10+ years in Customer Support & Logistics
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Competencies
Provided bilingual technical and customer support across call, email, and chat channels, resolving issues efficiently.
Coordinated ocean and container tracking, billing, and shipment monitoring for logistics operations.
Collected, cleaned, and analyzed supply chain and operational data to identify trends and improve processes.
Led and trained teams in logistics and support roles, improving operational efficiency.
Utilized Power BI and Excel to create reports and dashboards supporting strategic decision-making.
Education
Languages
Summary
Experienced in technical support, logistics coordination, and data analysis with proficiency in Power BI and Excel.
Key Achievements
- Delivered bilingual technical support via calls, emails, and chats, ensuring high customer satisfaction.
- Managed ocean/container tracking, billing, and supply chain support for clients in multiple regions.
- Generated actionable reports to support decision-making by collecting, cleaning, and analyzing supply chain data.
Experience
Support Ambassador
Delivered bilingual technical support via calls, emails, and chats., Ensured timely resolutions and high customer satisfaction.