Bready - Customer Service & ESL Educator with 10+ years in education and banking

Designed and delivered ESL lessons for diverse age groups, facilitating language acquisition.

Provided financial advice and managed customer inquiries across multiple platforms, ensuring high satisfaction.

Produced internal and external reports, monitored real-time data to optimize workforce management.

Developed engaging lesson plans and curricula for ESL education, assessing student progress.

Handled high-priority customer escalations, analyzing cases to identify improvements.

Oversaw ESL instruction for students from kindergarten to middle school., Created engaging and interactive lessons to facilitate language acquisition., Collaborated with colleagues to develop a comprehensive ESL curriculum.

Provide financial advice and guidance to customers on day-to-day banking and loan inquiries., Assist customers with account management, transactions, and resolving banking issues.

Produced daily and hourly internal and external reports for two lines of business (LOBs)., Monitored real-time data to ensure optimal workforce management and resource allocation., Assisted with various projects and performed.

Maintained high levels of customer satisfaction through effective communication and problem-solving., Conduct training sessions for new hires and provide ongoing support to team members., Ensure customer satisfaction by delivering high-quality service and support.

Handled customer inquiries and issues via chat and email., Provided support to other agents and ensured smooth project operations., Contributed to team performance by maintaining high standards of customer service.

Taught English to students of different age groups and proficiency levels., Created and delivered engaging lesson plans to improve language skills., Assessed student progress and adapted teaching methods to meet their needs.

Manage executive-level and high-priority customer escalations for Samsung’s Office of the President, ensuring timely and effective resolution., Act as a cross-functional liaison between customers, internal teams, and leadership to deliver end-to-end case solutions., Analyze complex cases to...