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Bruno Macdiel López Gaitan's avatar
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Bruno Macdiel López Gaitan

Tegucigalpa, Francisco Morazán Department, Honduras

Customer Service & Quality Analyst with 3+ years of client interaction and team leadership

  • Led image analysis QA teams at Church of Jesus Christ LDS and Family Search, ensuring data accuracy and quality control.
  • Developed client relationships through effective communication and follow-up, increasing customer satisfaction levels.
  • Trained and guided customer service teams, enhancing troubleshooting efficiency and complaint resolution.
Communication
Advanced
Utilized strong written and verbal skills to effectively communicate with customers and team members.
Leadership
Intermediate
Led QA teams and handled training responsibilities to improve team performance and client relationships.
Customer Service
Advanced
Provided high-quality assistance, guiding customers through troubleshooting and managing inquiries professionally.
Digital Marketing
Beginner
Applied Facebook ads experience to support marketing efforts and outreach initiatives.
Organization
Intermediate
Maintained structured record review and follow-ups to ensure data accuracy and process efficiency.

Languages

Spanish
Native
English
Fluency
See Full Skillset on CazVid
2019 - 2020
Seller representative
POLLO Y MAS (GROERSY STORE)
Optimist the customer experience by providing high-quality service and ensuring to feel welcome, High sales goal.
MARCH 2022 - APRIL 2023
Customer service / Cold Caller
WEBHELP
Developed abilities to work as a team., Trained to give guidance to the customer., Skilled to guide customer through troubleshooting., Handled customer complaints and inquiries in a professional and courteous manner.
JUN 2023 - AUG 2023
Cold Caller
BALANCE OF NATURE
2020 - 2022
QA (Quality Analyst) Team Lead Image Analyst
CHURCH OF JESUS CHRISTH LDS
Review records, Fill out Information
NOV 2023 - MAY 2024
QA (Quality Analyst) Team Lead Image Analyst
FAMILY SEARCH
Developed and maintained a positive client relationship through excellent communication and follow-up skills., Listen to customer feedback and needs to achieve total customer satisfaction., Handled inbound, outbound calls and make follow up over email.
OCT 2023
Callnovo
UNIUNI
View Complete Work History
🎓
BYU Idaho Program
Completed 2023
🎓
UNI - Digital Marketing
Intermediate
Completed 2024
🎓
Ensigh Collaje
Project Management
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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