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Brurnaud
Video resume
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Call Center Operations.
Demonstrated experience with Inbound & Outbound Calling.
Demonstrated experience with Patient Support.
Demonstrated experience with Pharmacy Support.
Languages
Summary
Professional profile
Experience
Patient Support / Pharmacy Services
Guided patients through enrollment and prescription request processes with clear, professional support.. Forwarded prescriptions to the appropriate department for follow-up and home delivery.. Coordinated with patients and internal departments to ensure timely service.
Patient Outreach / Enrollment Support
Made and received calls to help individuals with diabetes and other qualifying conditions access the program.. Verified active insurance coverage and reviewed eligibility requirements.. Enrolled qualified patients so they could receive fruit and vegetable food boxes.. Collected the information needed to support enrollment while maintaining respectful, professional communication.
Customer Service Representative
Handled inbound calls from customers requesting natural gas service.. Explained available service programs and enrolled customers.. Processed gas bill payments and resolved account-related inquiries.. Restored or restarted gas service for customers after payment-related interruptions.
Insurance Verification / Patient Support
Verified patient insurance information, including Medicare Part A and Part B coverage, deductibles, and co-pays, by contacting insurance companies.. Determined patient eligibility for Continuous Glucose Monitoring (CGM) devices.. Obtained required medical documentation from healthcare providers and supported Medicare and other insurance paperwork.. Communicated professionally with providers, insurance representatives, and other organizations.
Skills
Video Transcript
Customer service
Hello, my name is Angel. I'm 34 years old and I'm Haitian. I've been living in Dominic on the Public for seven years. The last two years I've been working for Quest Type Solutions at LFC as a customer service representative. I think I'm the perfect candidate for this job and I will be happy to be part of this great family.