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Bryan
Call Center Agent with 1.5 years in BPO and Customer Service
Video resume
Call Center Agent
Experienced BPO agent, I've been working with some BPO's in Colombia like Intouch CX and KM2 Solutions, I have experience with the customer service environment and collections, also I have worked with tickets and outbound calls, chats and emails.
Contact
Bogota, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Managed customer interactions across multiple channels including calls, chats, and emails.
Outbound CallsIntermediate
Conducted outbound calls for customer engagement and collections in a high-volume environment.
CollectionsIntermediate
Engaged in collection processes as part of BPO operations for clients like Came2Solutions.
Ticket ManagementBeginner
Handled support tickets to resolve customer issues and queries.
Summary
Experienced BPO agent with 1.5 years in customer service, collections, and multi-channel support.
Key Achievements
- Provided customer service and collections for clients like Airbnb at Intouch CX.
- Handled outbound calls, chats, and emails to support customer needs.
- Worked in multiple roles including customer service and collections across different BPO companies.
Skills
Customer ServiceOutbound CallsCollectionsTicket Management
Published on CazVid - Jul 3, 2025