Bryan - Customer Service Agent with 2+ years in Financial and Hospitality Sectors

Managua, Managua Department, Nicaraguaen

Handled customer inquiries and resolved issues related to finance and accounts at Credit Karma campaign.

Managed internal systems and CRM tools like Salesforce to improve customer support efficiency.

Contact via CazVid

Published on CazVid

Summary

Dedicated to delivering empathetic and efficient support across finance and hospitality sectors.

Key Achievements

Provided effective communication and empathetic service, enhancing customer satisfaction in hospitality.

Skills

Customer ServiceAvanzado

Experience in direct customer interactions, resolving issues, and ensuring service quality.

Communication SkillsAvanzado

Proven ability to communicate effectively in English, empathetically and clearly.

Problem SolvingIntermedio

Addressed and resolved customer problems in finance and hospitality environments.

TeamworkIntermedio

Collaborated effectively with colleagues in fast-paced service contexts.

CRM Systems (Salesforce)Intermedio

Experience

Agente de Servicio al Cliente – Campaña Credit Karma

Concentrix Nicaragua

Enero 2024 - Abril 2024

Atención a clientes en inglés, resolución de problemas relacionados con finanzas y cuentas personales., Manejo de sistemas internos y CRM como Salesforce., Comunicación efectiva para empatizar con los clientes y brindar soluciones rápidas.

Mesero / Atención al Cliente

Restaurantes Locales (2 establecimientos)

Julio 2022 - Diciembre 2023

Atención directa a clientes, toma de pedidos, resolución de quejas., Trabajo bajo presión y en equipo., Desarrollo de habilidades interpersonales y comunicación clara.