This is my profileContact via CazVidBryan
Project Manager with 10+ years of experience in IT and software development
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Competencies
Managed end-to-end lifecycle of various IT projects, coordinating teams and resources.
Applied Agile principles to improve project adaptability and team collaboration.
Facilitated effective communication between clients, team members, and management.
Optimized resource allocation to maximize project output and reduce waste.
Education
Summary
Dedicated project management professional with a proven track record in delivering complex IT solutions.
Key Achievements
- Led multiple cross-functional teams through project lifecycle, ensuring on-time delivery
- Streamlined project workflows, resulting in increased efficiency and stakeholder satisfaction
- Developed comprehensive project plans and managed budgets exceeding $2 million
Experience
Customer Service Representative
1 year as a Customer Service Representative on a senior health insurance account (Cigna CSB), 4 months as a mentor, providing feedback and support to other agents on the same account, Occasionally handling escalations.
Customer Service Representative
Working with owners and guests, Trained to work as an advisor and mediator between the two in case of any issues during their stay., Worked for 8 months as an Advisor on the overnight shift.
Customer Service Representative
Handling calls for a financial institution, Handling all sorts of matters that relate to reports of fraudulent activity and also account balances, transaction status, etc.