Bryan - Project Manager with 10+ years of experience in IT and software development

San Salvador, San Salvador Department, El Salvadoren

Led multiple cross-functional teams through project lifecycle, ensuring on-time delivery

Streamlined project workflows, resulting in increased efficiency and stakeholder satisfaction

Contact via CazVid

Published on CazVid

Summary

Dedicated project management professional with a proven track record in delivering complex IT solutions.

Key Achievements

Developed comprehensive project plans and managed budgets exceeding $2 million

Skills

Project ManagementExpert

Managed end-to-end lifecycle of various IT projects, coordinating teams and resources.

Agile MethodologiesAdvanced

Applied Agile principles to improve project adaptability and team collaboration.

Stakeholder CommunicationExpert

Facilitated effective communication between clients, team members, and management.

Resource PlanningAdvanced

Optimized resource allocation to maximize project output and reduce waste.

Experience

Customer Service Representative

SYKES EL SALVADOR

08-15-2022 - 12-31-2023

1 year as a Customer Service Representative on a senior health insurance account (Cigna CSB), 4 months as a mentor, providing feedback and support to other agents on the same account, Occasionally handling escalations.

Customer Service Representative

THE OFFICE GURUS

01-08-2024 - 08-26-2025

Working with owners and guests, Trained to work as an advisor and mediator between the two in case of any issues during their stay., Worked for 8 months as an Advisor on the overnight shift.

Customer Service Representative

Teleperformance

Handling calls for a financial institution, Handling all sorts of matters that relate to reports of fraudulent activity and also account balances, transaction status, etc.