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Bryan
Customer Service Representative
Contato
Competências
Managed end-to-end lifecycle of various IT projects, coordinating teams and resources.
Applied Agile principles to improve project adaptability and team collaboration.
Facilitated effective communication between clients, team members, and management.
Optimized resource allocation to maximize project output and reduce waste.
Formação acadêmica
Resumo
Dedicated project management professional with a proven track record in delivering complex IT solutions.
Principais conquistas
- Led multiple cross-functional teams through project lifecycle, ensuring on-time delivery
- Streamlined project workflows, resulting in increased efficiency and stakeholder satisfaction
- Developed comprehensive project plans and managed budgets exceeding $2 million
Experiência
Customer Service Representative
1 year as a Customer Service Representative on a senior health insurance account (Cigna CSB), 4 months as a mentor, providing feedback and support to other agents on the same account, Occasionally handling escalations.
Customer Service Representative
Working with owners and guests, Trained to work as an advisor and mediator between the two in case of any issues during their stay., Worked for 8 months as an Advisor on the overnight shift.
Customer Service Representative
Handling calls for a financial institution, Handling all sorts of matters that relate to reports of fraudulent activity and also account balances, transaction status, etc.