Dedicated customer service representative with over 2 years of experience assisting clients across various industries. Skilled in communication, problem-solving, and support solutions, with a focus on client satisfaction and retention.
Provided solutions and support to customers via calls, ensuring resolution of inquiries and issues.
Effectively communicated with clients for product knowledge, problem solving, and customer retention.
Addressed customer concerns by analyzing issues and providing appropriate solutions in a timely manner.
Experience managing and coordinating tasks for virtual assistance and support projects.
Sam ́s Club (Ibex Global)
Provide solution to the costumers through calls regarding the products they buy online (six months), Back-office position (one month), Retention specialist (six months)
Cash App (Webhelp, Nicaragua)
Provide a good resolution to costumers through calls who call regarding the money they send by using their app (six months and a half)
ASG (Auto Shipping group)
Connect International
Freelancer Landmark recovery
Industrial Engineer
Bachelor of science and letters
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Performed appointment setting and outreach to potential clients, supporting business development efforts.
Landterra, Nicaragua
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