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Customer Service Specialist with 2+ years in client support and retention
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Competencies
Provided solutions and support to customers via calls, ensuring resolution of inquiries and issues.
Effectively communicated with clients for product knowledge, problem solving, and customer retention.
Addressed customer concerns by analyzing issues and providing appropriate solutions in a timely manner.
Experience managing and coordinating tasks for virtual assistance and support projects.
Performed appointment setting and outreach to potential clients, supporting business development efforts.
Education
Languages
Summary
Dedicated customer service representative with over 2 years of experience assisting clients across various industries. Skilled in communication, problem-solving, and support solutions, with a focus on client satisfaction and retention.
Key Achievements
- Managed customer calls and provided solutions for online product inquiries at Sam's Club (Ibex Global).
- Handled customer resolutions efficiently for Money transfer issues at Cash App (Webhelp).
- Gained diverse experience across roles including back-office support, retention, and sales outreach.
Experience
Customer Service Representative
Provide solution to the costumers through calls regarding the products they buy online (six months), Back-office position (one month), Retention specialist (six months)
Customer Service Representative
Provide a good resolution to costumers through calls who call regarding the money they send by using their app (six months and a half)