Experienced marketing specialist with a focus on digital campaigns and social media management.
Developed and managed digital marketing strategies to enhance brand presence.
Handled company social media channels, creating content and analyzing engagement metrics.
Coordinated marketing projects, collaborating with team members to ensure timely delivery.
Created marketing content for campaigns, blogs, and other promotional materials.
SITEL
Resolved customer inquiries and complaints efficiently, achieving a satisfaction rate of 100%., Implemented feedback systems that increased customer satisfaction scores., Assisted in onboarding new representatives to ensure consistent service standards.
TASKUS
Directed a team of 20 Employees, achieving consistent KPI targets and exceeding sales objectives., Improved customer satisfaction ratings by 47% through effective communication strategies., Monitored team performance using digital metrics, optimizing operations for efficiency.
BACHELOR OF TECHNOLOGY
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