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Cami
Customer Service Representative
Contato
Competências
Developed and managed digital marketing strategies to enhance brand presence.
Handled company social media channels, creating content and analyzing engagement metrics.
Coordinated marketing projects, collaborating with team members to ensure timely delivery.
Created marketing content for campaigns, blogs, and other promotional materials.
Formação acadêmica
Resumo
Experienced marketing specialist with a focus on digital campaigns and social media management.
Principais conquistas
- Led the development and execution of integrated marketing campaigns across digital platforms.
- Managed and optimized social media channels to increase audience engagement.
- Coordinated cross-functional teams to deliver marketing projects on time and within budget.
Experiência
CUSTOMER SERVICE REPRESENTATIVE
Resolved customer inquiries and complaints efficiently, achieving a satisfaction rate of 100%., Implemented feedback systems that increased customer satisfaction scores., Assisted in onboarding new representatives to ensure consistent service standards.
TEAM LEADER
Directed a team of 20 Employees, achieving consistent KPI targets and exceeding sales objectives., Improved customer satisfaction ratings by 47% through effective communication strategies., Monitored team performance using digital metrics, optimizing operations for efficiency.