Experienced virtual assistant and customer service professional with over five years supporting U.S. companies in real estate, insurance, and telecom sectors. Skilled in document translation, client communications, and admin operations.
Performed remote administrative support, including email management, appointment coordination, and data entry.
Translated and transcribed official legal documents, ensuring accuracy and confidentiality.
Provided timely assistance and effective solutions to clients via chat and phone across U.S.-based companies.
Conducted outbound calls to generate insurance leads in the Texas market, supporting sales efforts.
Telecentenial
Provided virtual administrative support to a licensed real estate agent in the U.S., ensuring timely contract processing and follow-up., Maintained organized records of transaction timelines, contract deadlines, inspection schedules, and client communications., Handled email correspondence, data...
Nickel Translations
Translated and transcribed legal documents including asylum declarations, birth/marriage certificates, and court statements., Ensured accuracy, confidentiality, and clarity in official immigration documents.
Allstate Insurance
Conducted outbound calls to generate leads for home and auto insurance (Texas campaign)., Delivered client-focused service to increase conversion rates.
Accedo 24/7 (AT&T)
Assisted U.S.-based AT&T customers via chat, providing effective solutions and ensuring positive service experiences.
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Organized transaction timelines, contract deadlines, and coordination of schedules for multiple clients.