Experienced recruitment and customer support professional with a background in clinical sourcing, administrative coordination, and client relations. Skilled at managing multiple stakeholders and ensuring effective onboarding and support processes.
Involved in sourcing and recruiting healthcare professionals across regions.
Supported daily operations and recruitment activities through scheduling and documentation.
Provided virtual patient support, managed inquiries, and ensured smooth interactions.
Guided clients through credit programs and maintained sales targets.
Now Optics | Physicians Eyecare Group, Stanton Optical, Opticall BPO
Source and recruit optometrists across multiple U.S. regions for Stanton Optical and My Eyelab stores., Collaborate with hiring managers and regional leaders to understand clinical staffing needs., Coordinate candidate interviews, offers, and onboarding processes in alignment with company guidelines., Maintain up-to-date reports on candidate pipelines and recruitment progress.
National Spine and Pain Centers (via BPO)
Provided virtual support to patients of a major U.S.-based medical center., Scheduled appointments, managed patient inquiries, and updated health records., Ensured coordination with medical staff for smooth patient experiences.
Safe Credit Solutions
Guided clients through credit improvement programs with tailored solutions., Consistently exceeded sales goals while delivering exceptional customer service., Managed phone communications and resolved financial-related concerns.
Bachelor’s
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