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Competencies
Demonstrated experience with Google Workspace.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Slack.
Demonstrated experience with Zoom.
Demonstrated experience with Salesforce.
Education
Languages
Experience
Customer Service Representative
Provided front-line customer support for Disney+ and Hulu, handling inbound calls related to billing inquiries, service payments, and subscription cancellations., Ensured a smooth and positive customer experience by delivering accurate information and timely solutions., Additionally served as a mentor for new hires, offering guidance, support, and training to help them adapt quickly and meet performance expectations.
Customer Service Agent
Provided customer support for a Texas-based electricity company., Managing incoming service calls and corporate email communications with professionalism and efficiency., Created and dispatched service tickets, ensuring resolution within a maximum of 48 hours., Maintained high levels of customer satisfaction by addressing inquiries and concerns promptly and accurately.