Camila - Customer Service Specialist with bilingual proficiency and CRM expertise

Zapopan, Jalisco, Mexicoen

Provided bilingual customer support at INTOUCH, resolving billing issues and documenting interactions per quality standards.

Handled multi-channel customer inquiries at ALORICA, managed order follow-ups, and maintained confidentiality of client data.

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Summary

Experienced in bilingual customer service, adept at managing inquiries, resolving issues, and documenting interactions using CRM tools and digital platforms. Committed to delivering clear, empathetic support and ensuring client satisfaction across diverse channels.

Key Achievements

Utilized CRM tools and Microsoft Office Suite for efficient account management, issue resolution, and communication documentation.

Skills

Bilingual Customer SupportAdvanced

Delivered customer service in English and Spanish via calls, chat, and email, ensuring clear communication and issue resolution.

CRM SystemsIntermediate

Used CRM platforms to review accounts, log cases, and track customer interactions efficiently to support service quality.

Documentation & Data ManagementAdvanced

Accurately recorded customer interactions, requests, and transactions, maintaining data integrity and confidentiality.

Communication SkillsAdvanced

Provided clear, empathetic communication to explain financial and product information to diverse clients.

Experience

REPRESENTANTE BILINGÜE DE ATENCIÓN AL CLIENTE

INTOUCH

JULIO 2024 - FEBRERO 2025

Atención bilingüe enfocada en consultas de facturación y pagos., Uso de sistemas CRM para revisar cuentas, historiales de facturas y registrar casos., Resolución de dudas relacionadas con cargos, métodos de pago y ciclos de facturación., Organización y seguimiento de solicitudes administrativas...

ASISTENTE VIRTUAL Y ATENCIÓN AL CLIENTE BILINGÜE

ALORICA

SEPTIEMBRE 2020 - DICIEMBRE 2022

Atención a clientes en inglés y español vía llamadas, correo y chat., Seguimiento de pedidos, estatus de envíos y resolución de incidencias relacionadas con compras en línea., Asistencia a clientes durante el proceso de compra digital, aclarando dudas sobre productos, pagos y políticas., Registro...