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Customer Service Specialist with bilingual proficiency and CRM expertise
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Competencies
Delivered customer service in English and Spanish via calls, chat, and email, ensuring clear communication and issue resolution.
Used CRM platforms to review accounts, log cases, and track customer interactions efficiently to support service quality.
Accurately recorded customer interactions, requests, and transactions, maintaining data integrity and confidentiality.
Provided clear, empathetic communication to explain financial and product information to diverse clients.
Organized and tracked administrative requests, orders, and inquiries to ensure timely follow-up and resolution.
Education
Languages
Summary
Experienced in bilingual customer service, adept at managing inquiries, resolving issues, and documenting interactions using CRM tools and digital platforms. Committed to delivering clear, empathetic support and ensuring client satisfaction across diverse channels.
Key Achievements
- Provided bilingual customer support at INTOUCH, resolving billing issues and documenting interactions per quality standards.
- Handled multi-channel customer inquiries at ALORICA, managed order follow-ups, and maintained confidentiality of client data.
- Utilized CRM tools and Microsoft Office Suite for efficient account management, issue resolution, and communication documentation.
Experience
REPRESENTANTE BILINGÜE DE ATENCIÓN AL CLIENTE
Atención bilingüe enfocada en consultas de facturación y pagos., Uso de sistemas CRM para revisar cuentas, historiales de facturas y registrar casos., Resolución de dudas relacionadas con cargos, métodos de pago y ciclos de facturación., Organización y seguimiento de solicitudes administrativas...
ASISTENTE VIRTUAL Y ATENCIÓN AL CLIENTE BILINGÜE
Atención a clientes en inglés y español vía llamadas, correo y chat., Seguimiento de pedidos, estatus de envíos y resolución de incidencias relacionadas con compras en línea., Asistencia a clientes durante el proceso de compra digital, aclarando dudas sobre productos, pagos y políticas., Registro...