Experienced bilingual support and healthcare professional with strong skills in financial reconciliation, psychosocial support, and clinical care.
Provided bilingual support to customers, verifying information and escalating issues.
Managed payments and refunds, ensuring accuracy in financial transactions.
Delivered psychosocial support and conducted wellbeing workshops for families.
Provided supervised clinical care, prepared records, and presented case analyses.
Swiss Colony / iQor Colombia
Managed payments, refunds, and financial reconciliations., Provided bilingual customer support, verified customer information, documented cases, and escalated complex issues.
Unbound, Antioquia Project
Conducted home visits, provided psychosocial support to families, facilitated wellbeing workshops, delivered psychological counseling, and followed up on intervention processes.
Institución Universitaria de Envigado (IUE)
Provided supervised individual clinical care, participated in staff meetings, prepared clinical records, and presented case analyses.
Bachelor’s Degree
Specialization
High School Diploma
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Utilized analytical thinking and emotional support skills across roles.
