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Credit and Support Specialist with 10+ years in Financial and Healthcare services
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Competencies
Provided bilingual support to customers, verifying information and escalating issues.
Managed payments and refunds, ensuring accuracy in financial transactions.
Delivered psychosocial support and conducted wellbeing workshops for families.
Provided supervised clinical care, prepared records, and presented case analyses.
Utilized analytical thinking and emotional support skills across roles.
Education
Languages
Summary
Experienced bilingual support and healthcare professional with strong skills in financial reconciliation, psychosocial support, and clinical care.
Key Achievements
- Managed payments, refunds, and reconciliation processes at Swiss Colony / iQor Colombia.
- Provided psychosocial support and facilitated wellbeing workshops for families at Unbound.
- Conducted individual clinical care and case analyses during internship at IUE.
Experience
Bilingual Credit Agent
Managed payments, refunds, and financial reconciliations., Provided bilingual customer support, verified customer information, documented cases, and escalated complex issues.
Psychologist
Conducted home visits, provided psychosocial support to families, facilitated wellbeing workshops, delivered psychological counseling, and followed up on intervention processes.
Clinical Psychology Intern
Provided supervised individual clinical care, participated in staff meetings, prepared clinical records, and presented case analyses.