Experienced in customer service, sales, virtual assistance, and social media management with a strong track record in the BPO industry since 2018, bilingual in English and Spanish.
Extensive experience providing support and resolving issues over the phone, including retention and collection calls.
Proven ability to generate sales and conduct over-the-phone selling in a call center environment.
Managed social media campaigns and created related content as part of marketing initiatives.
Developed marketing copy and created videos supporting marketing and social media strategies.
Provided administrative support and managed appointments, demonstrating versatility in administrative roles.
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