Camilo - Bilingual Customer Service Supervisor with 15 years of call center experience

Medellín, Antioquia, ColombiaRemoteen

Accumulated 15 years of comprehensive experience in call center roles including sales, customer service, retention, and back office.

Progressed from frontline roles to supervisory and floor management positions, demonstrating role advancement within the contact center environment.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced bilingual call center professional with 15 years in sales, customer service, retention, and team management.

Possesses extensive experience in training and coordinating teams to improve service delivery and operational efficiency.

Customer ServiceExpert

Provided high-quality customer support and managed client relationships in a bilingual call center setting.

Sales and RetentionAdvanced

Handled sales and retention activities, maintaining client engagement and loyalty through effective communication.

Team SupervisionAdvanced

Supervised call center teams, overseeing daily operations, performance tracking, and staff training.

Training & DevelopmentIntermediate

Designed and delivered training programs to enhance team skills and service quality.

Back Office Operations

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