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Camilo
Bilingual Customer Service Supervisor with 15 years of call center experience
Video resume
Supervisor o asesor comercial bilingue
Tengo 15 años de experiencia en call center como ventas servicio al cliente retención.
Contact
Medellín, Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided high-quality customer support and managed client relationships in a bilingual call center setting.
Sales and RetentionAdvanced
Handled sales and retention activities, maintaining client engagement and loyalty through effective communication.
Team SupervisionAdvanced
Supervised call center teams, overseeing daily operations, performance tracking, and staff training.
Training & DevelopmentIntermediate
Designed and delivered training programs to enhance team skills and service quality.
Back Office OperationsIntermediate
Managed back office functions supporting overall call center operations.
Summary
Experienced bilingual call center professional with 15 years in sales, customer service, retention, and team management.
Key Achievements
- Accumulated 15 years of comprehensive experience in call center roles including sales, customer service, retention, and back office.
- Progressed from frontline roles to supervisory and floor management positions, demonstrating role advancement within the contact center environment.
- Possesses extensive experience in training and coordinating teams to improve service delivery and operational efficiency.
Skills
Customer ServiceSales and RetentionTeam SupervisionTraining & DevelopmentBack Office Operations
Published on CazVid - Jul 3, 2025