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Juan
Customer Service & Support Specialist with 5+ years of experience
Video resume
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Competencies
Supported technical and customer service needs in call center environments.
Handled voice-based order processing for renowned food brands.
Scheduled patients, managed medical records, and coordinated appointments.
Managed patient information and administrative tasks in healthcare settings.
Contributed to various investigation groups in Colombian organizations.
Education
Languages
Summary
Dedicated professional with a background in customer service, medical administration, and voice support, seeking to leverage excellent communication skills and experience in support roles.
Key Achievements
- Provided technical support and support team assistance at Intelcia.
- Handled customer voice orders for major brands like Pizza Hut, Red Robin, and IHOP.
- Managed patient records, scheduling, and medical administration at Graybill Medical Group and ThirdWayHealth.
Experience
Customer Service
Doing Support to the guys in the team, Technical support.
Voice Ordering Team Member
Worked with passion and discipline for PIZZA HUT, RED ROBIN and IHOP.
Personal Assistant
Worked in different groups of investigation.
Medical Assistant
In charge of Scheduling patients, Medical records, Medicine refills, Lab results, Appointments for Doctors.
Back Office
Managed patient records and appointments.