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Competencies
Demonstrated experience with Customer Service & Retention.
Demonstrated experience with Billing & Technical Support.
Demonstrated experience with CRM Platforms (Salesforce, Slack, Clientify).
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Organization and Communication.
Education
Languages
Experience
Teleoperator Agent
Focused on customer retention and upselling services to clients., Developed strong communication and persuasion skills.
Bilingual Customer Service Representative
Provided billing and technical support for CashApp customers., Utilized Salesforce, Slack, and Google Teams for case management.
Bilingual Customer Service Representative
Managed customer inquiries for sales, billing, and technical support., Consistently achieved monthly sales and satisfaction goals.
Support Technologist PL
System updates on computers across Davivienda Bank offices in Santander., Provided technical support for hardware and software updates.
Lead Director & Transaction Coordinator
Responsible for the generation, follow-up, and management of real estate leads, ensuring efficient appointment scheduling for sales agents., Proficient in CRM (Clientify) and productivity tools such as Monday.com, Google Calendar, and Docusign to streamline lead management and transaction processes., Managed the collection, organization, and control of legal and administrative documents in Google Drive, ensuring accurate record-keeping for each transaction., Maintained direct communication with clients, real estate agents, and notaries, providing updated documentation and ensuring the successful closing of transactions.