Experienced in hotel front desk management, customer support, and event coordination. Proven ability to oversee operations, enhance guest experiences, and coordinate large-scale events.
Experience in providing support via phone, online, and in-person inquiries, ensuring customer satisfaction.
Handled check-ins, reservations, and guest inquiries at Tara’s Lodge Hotel Boutique and Gavuni Hotel.
Supervised daily store and branch operations, including team coordination and administrative tasks at iSwitch.
Supported the organization and coordination of match venues during FIFA World Cup Sub-20.
Tara’s Lodge Hotel Botique
Handled hotel reception tasks, including check-ins, reservations, and inquiries professionally., Provided guest support to enhance their stay and address concerns.
Au pair
iSwitch
Provided support for online and phone sales, managing inquiries, orders, and returns using CRM tools, while ensuring customer satisfaction in every interaction., Handled all operations for the Chile store remotely, and later became the general manager of the Argentina branch, overseeing daily operations and team coordination.
Gavuni Hotel
Managing reservations, payments, and databases in the back office while providing customer service at the front desk, handling check-ins, check-outs, and guest inquiries.
Project Management
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Proficient with CRM platforms, Microsoft Office Suite, communication apps, and design tools for various professional tasks.
FIFA WORLD CUP SUB-20
Assisted in organizing match venues, coordinating with teams and suppliers to ensure readiness and smooth operations.
