This is my profileContact via CazVidCarlos
Sales professional with diverse expertise in client management and negotiation
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Competencies
Applied sales negotiation techniques to close high-value deals and upsell additional services.
Provided high-quality customer support and onboarding across various industries, including technology and hospitality.
Managed client bookings and curated personalized experiences for luxury service clients.
Offered technical assistance to customers in billing and product support at Comcast.
Organized private tours and curated experiences, managing logistics for clients.
Education
Languages
Summary
Experienced in sales, client management, and customer support across technology, hospitality, and sales sectors.
Key Achievements
- Consistently maintained key sales metrics at AVANTIVE SOLUTIONS, demonstrating a focus on performance indicators.
- Led client bookings and curated luxury experiences, showcasing strong organization and customer service skills.
- Progressed from customer service roles to sales and supervisory positions across multiple companies, indicating role development.
Experience
Sales executive
Responsible for maintaining key metrics which consisted of SPH,AHT, CH and Wrap time %, Negotiated with prospects to find the ideal fit for their needs based on discovery questions, Used retention based on current offers to upsell additional LOBs, generating more revenue, Top performer, closing...
Private Concierge Services, Hospitality, Tourism
Managed client bookings for luxury accommodations, private transportation and flights, Organized private tours and curated experiences, White glove hospitality, maintenance, catering, gardening, health care and pet care
Sales Executive, Customer Service
Sales agent for health and auto insurance, Responsible for determining qualified applicants
Customer Service
Responsible for onboarding new recruits on customer service procedures, Highest quality customer service lead to promotion to onboard supervisor
Sales, Customer Service, Tech Support
Sales Representative, Retention of customers on a case by case basis, Tech support for pre-existing customers, Customer service in billing department for new and ongoing customers