Dedicated tech professional with over 8 years in technical assistance, customer support, and team leadership. Skilled in hardware, software, and troubleshooting across various platforms, committed to delivering high-quality service.
Undertook technical troubleshooting, hardware/software repairs, and provided remote and in-person support across multiple platforms.
Handled customer inquiries via phone, chat, and face-to-face, ensuring client satisfaction and issue resolution.
Led small teams during shifts, coordinated tasks, and managed workflow to maintain service quality.
Performed hardware installations, repairs, and building custom systems to meet technical needs.
Computer Help of SW Florida
Reinstalling Windows, Performing basic hardware maintenance and installations, Building custom systems, Providing face to face tech support for customers
Dunkin Donuts / Baskin Robbins
Daily tasks completion, Scheduling, Register responsibilities
US Army, 4ID, 3rd Brigade, Ghost Squadron, 7/10 Cavalry
Driving M1114 Humvee and M3A3 Bradley, Managing a small team of 4, Equipment maintenance and ongoing training
Teleperformance
Providing technical support for Microsoft Answer Desk, Assisting customers with OS installation, activation, and update issues, Advanced technical support and malware removal
High school diploma
Facilitated ongoing training on equipment, documented procedures, and supported escalation processes.
Intel T3 Technical Support
Providing technical support for Intel Customers, Handling escalations for Wireless and SSDs
Wacom Customer Support
Technical Support via Email and Phone, Troubleshooting hardware and software issues
Blackbaud Inc.
Providing Technical Support to Accountants in NonProfit Organizations, Managing personal time and working with sales teams
Teleperformance
Working chat support and Social Media tech support