This is my profileContact via CazVidCarlos
IT Support Specialist with 8+ years in technical support & customer service
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Competencies
Undertook technical troubleshooting, hardware/software repairs, and provided remote and in-person support across multiple platforms.
Handled customer inquiries via phone, chat, and face-to-face, ensuring client satisfaction and issue resolution.
Led small teams during shifts, coordinated tasks, and managed workflow to maintain service quality.
Performed hardware installations, repairs, and building custom systems to meet technical needs.
Facilitated ongoing training on equipment, documented procedures, and supported escalation processes.
Education
Languages
Summary
Dedicated tech professional with over 8 years in technical assistance, customer support, and team leadership. Skilled in hardware, software, and troubleshooting across various platforms, committed to delivering high-quality service.
Key Achievements
- Provided face-to-face tech support for clients, reinstalled Windows, and built custom systems at Computer Help of SW Florida.
- Supported Microsoft Answer Desk with OS installation, activation, updates, and malware removal, enhancing user experience.
- Managed small teams and customer interactions across various roles, ensuring efficient service and technical troubleshooting.
Experience
Tech Assistant
Reinstalling Windows, Performing basic hardware maintenance and installations, Building custom systems, Providing face to face tech support for customers
Shift Leader / Associate
Daily tasks completion, Scheduling, Register responsibilities
Cavalry Scout, Battlefield reconnaissance
Driving M1114 Humvee and M3A3 Bradley, Managing a small team of 4, Equipment maintenance and ongoing training
Tech Support
Providing technical support for Microsoft Answer Desk, Assisting customers with OS installation, activation, and update issues, Advanced technical support and malware removal
Technical Support Representative
Providing technical support for Intel Customers, Handling escalations for Wireless and SSDs
T2 Agent
Technical Support via Email and Phone, Troubleshooting hardware and software issues
Customer Support Associate
Providing Technical Support to Accountants in NonProfit Organizations, Managing personal time and working with sales teams
Tech Support
Working chat support and Social Media tech support