Carlos - QA Analyst with 3+ years of experience in process improvement and tool development

Colombia, Huila Department, Colombiaen

Developed a Google Sheets tool that reduced evaluation time by 30% at IGT SOLUTIONS.

Created an Excel-based tool that streamlined case documentation and reduced AHT at IGT SOLUTIONS.

Published on CazVid

Summary

Experienced QA analyst specializing in creating tools that improve evaluation efficiency and standardize documentation processes. Skilled in data analysis, automation, and mentoring within the tech support and travel domains. Bilingual in English and Portuguese.

Key Achievements

Mentored new associates and served as backup coach, enhancing team onboarding and support at Foundever Colombia.

Skills

Google SheetsAdvanced

Designed and implemented tools to optimize evaluation workflows and data reporting.

ExcelAdvanced

Developed statistical reports and process standardization tools for improved case management.

Python programmingIntermediate

Applied Python skills to support data analysis and process automation projects.

Database designIntermediate

Utilized database skills to support data collection, storage, and reporting tasks.

Language SkillsExpert

Experience

QA analyst

IGT SOLUTIONS

June 2025 - December 2025

Developed a tool using google sheets to reduce evaluation time by 30%, Created a tool using excel to generate statistical reports to discover atomic behavior trends.