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QA analyst
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Competencies
Designed and implemented tools to optimize evaluation workflows and data reporting.
Developed statistical reports and process standardization tools for improved case management.
Applied Python skills to support data analysis and process automation projects.
Utilized database skills to support data collection, storage, and reporting tasks.
Fluent in English and Portuguese, facilitating effective communication across diverse teams.
Education
Languages
Summary
Experienced QA analyst specializing in creating tools that improve evaluation efficiency and standardize documentation processes. Skilled in data analysis, automation, and mentoring within the tech support and travel domains. Bilingual in English and Portuguese.
Key Achievements
- Developed a Google Sheets tool that reduced evaluation time by 30% at IGT SOLUTIONS.
- Created an Excel-based tool that streamlined case documentation and reduced AHT at IGT SOLUTIONS.
- Mentored new associates and served as backup coach, enhancing team onboarding and support at Foundever Colombia.
Experience
QA analyst
Developed a tool using google sheets to reduce evaluation time by 30%, Created a tool using excel to generate statistical reports to discover atomic behavior trends.
Travel Advisor
Developed a tool using excel to reduce personal AHT and standardize cases documentation.
Technical Support Specialist
Backup coach for 2 months, Mentor for new associates for 2 months