Carlos - Customer Service Specialist with 5+ years in hospitality and finance

Cali, Valle del Cauca Department, Colombiaen

Provided support to platforms like Turo and Airbnb, resolving inquiries related to reservations, payments, and policies, ensuring a smooth customer experience.

Handled client retention calls at Capital One, identifying reasons for cancellations and applying negotiation techniques to retain customers.

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Summary

Dedicated customer service specialist with over 5 years of experience supporting clients in hospitality, financial, and telecom industries. Skilled in communication, problem-solving, and sales techniques to deliver exceptional customer experiences.

Key Achievements

Supported sales efforts at AT&T by assessing customer needs, recommending solutions, and achieving sales targets through effective communication.

Skills

Customer ServiceExpert

Utilized communication and interpersonal skills to deliver empathetic and effective support across multiple platforms.

Conflict ResolutionAdvanced

Resolved inquiries related to reservations, payments, and policies, ensuring customer satisfaction and platform security.

Sales & NegotiationIntermediate

Engaged in selling products and services at AT&T and in client retention efforts at Capital One, applying effective sales techniques.

Record Keeping & System ManagementAdvanced

Maintained accurate records of customer interactions and transaction details in company systems.

Experience

CUSTOMER SERVICE REPRESENTATIVE

TURO

Provides support to Turo users before, during, and after their reservations, resolving inquiries related to vehicles, payments, policies, and issues with hosts or drivers., Delivers clear, prompt, and empathetic assistance to ensure a smooth and secure experience on the platform.

CUSTOMER SERVICE REPRESENTATIVE &amp; SALES

AIRBNB

CUSTOMER SERVICE AND BANK RETENTION

CAPITAL ONE FINANCIAL

Handles calls from customers who wish to cancel banking products, identifies the reasons for cancellation, and offers personalized solutions to retain the client., Applies negotiation techniques, maintains accurate records in the system.

CUSTOMER SERVICE AND SALES

AT&amp;T USA

Customer calls to offer AT&amp;T products and services, identify their needs, and recommend solutions such as mobile plans, internet, or TV., Uses effective sales techniques, closes opportunities, and meets sales goals while ensuring a positive customer experience.