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Customer Service Specialist with 5+ years in hospitality and finance
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Competencies
Utilized communication and interpersonal skills to deliver empathetic and effective support across multiple platforms.
Resolved inquiries related to reservations, payments, and policies, ensuring customer satisfaction and platform security.
Engaged in selling products and services at AT&T and in client retention efforts at Capital One, applying effective sales techniques.
Maintained accurate records of customer interactions and transaction details in company systems.
Addressed and resolved platform and service issues, ensuring customer concerns were effectively managed.
Education
Languages
Summary
Dedicated customer service specialist with over 5 years of experience supporting clients in hospitality, financial, and telecom industries. Skilled in communication, problem-solving, and sales techniques to deliver exceptional customer experiences.
Key Achievements
- Provided support to platforms like Turo and Airbnb, resolving inquiries related to reservations, payments, and policies, ensuring a smooth customer experience.
- Handled client retention calls at Capital One, identifying reasons for cancellations and applying negotiation techniques to retain customers.
- Supported sales efforts at AT&T by assessing customer needs, recommending solutions, and achieving sales targets through effective communication.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Provides support to Turo users before, during, and after their reservations, resolving inquiries related to vehicles, payments, policies, and issues with hosts or drivers., Delivers clear, prompt, and empathetic assistance to ensure a smooth and secure experience on the platform.
CUSTOMER SERVICE REPRESENTATIVE & SALES
Provides support to Turo users before, during, and after their reservations, resolving inquiries related to vehicles, payments, policies, and issues with hosts or drivers., Delivers clear, prompt, and empathetic assistance to ensure a smooth and secure experience on the platform.
CUSTOMER SERVICE AND BANK RETENTION
Handles calls from customers who wish to cancel banking products, identifies the reasons for cancellation, and offers personalized solutions to retain the client., Applies negotiation techniques, maintains accurate records in the system.
CUSTOMER SERVICE AND SALES
Customer calls to offer AT&T products and services, identify their needs, and recommend solutions such as mobile plans, internet, or TV., Uses effective sales techniques, closes opportunities, and meets sales goals while ensuring a positive customer experience.