Remote Tech Support Specialist & Team Leader | CazVid

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Carlos Daniel Crisanto Torres

Tegucigalpa, Francisco Morazán Department, Honduras

Tech Support & Team Management with 5+ years experience in Customer Service

  • Led teams at MSC Direct and Netflix, enhancing workforce management and real-time adherence.
  • Developed expertise in troubleshooting technical issues for home devices at Google Nest.
  • Managed customer service operations, improving problem resolution and customer satisfaction.
Technical Support
Advanced
Provided technical troubleshooting and support for home comfort devices and subscription services.
Team Leadership
Advanced
Supervised teams across different companies, focusing on coaching, training, and workforce management.
Customer Service
Advanced
Delivered exceptional service by resolving complex customer issues efficiently.
Problem Solving
Expert
Applied problem-solving skills to troubleshoot and resolve a wide range of technical and customer service issues.
Data Analysis
Intermediate
Performed data analysis tasks related to workforce management and operational efficiencies.

Languages

English
C2
Spanish
Native
March 2023 - August 2024
Team Leader (Supervisor)
MSC Direct
Data Entry, Data Analyst, Coaching, Training, Workforce Management, Real-Time Adherence, Supervisor, Problem Solver, Ability to Adapt, Collector, Account Receivable, Order Processing
March 2022 - March 2023
Team Leader (Supervisor)
Netflix
Data Entry, Data analysis, Coaching, Workforce Management, Real-Time Adherence, Supervisor, Problem Solver, Ability to Adapt, Customer Service and Tech Support
🎓
Eagle Wings School
Bachelor's Degree in Sciences and Humanities
Completed 2015

Remote Tech Support Agents

I'm Carlos Daniel, a dedicated Tech Support professional with extensive experience in resolving complex technical issues and delivering top-notch customer service. I've worked with companies like Google Nest, where I specialized in troubleshooting home comfort devices and managing subscriptions. I'm passionate about problem-solving, clear communication, and ensuring a seamless user experience for every customer I assist.

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