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Legal Support with 4+ years of experience in legal and customer service
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Competencies
Experience in evaluating legal cases and drafting legal documents to support litigation.
Handled client inquiries, managed communications, and resolved issues across healthcare and hospitality sectors.
Assisted clients with bookings and service options in travel and hospitality industries.
Performed quality reviews and generated performance reports to improve service delivery.
Education
Languages
Summary
Dedicated to providing comprehensive client evaluations, case management, and customer support across legal and service industries with proven role progression.
Key Achievements
- Conducted initial client evaluations and prepared legal case documentation at The Office Gurus
- Collaborated with legal teams to manage case progress and document review
- Provided customer support and resolved inquiries efficiently in healthcare and travel industries
Experience
Case Specialist - Intake Specialist
Conduct initial client evaluations to assess the viability of legal cases., Collaborate with legal teams to ensure effective and timely case management., Organize and analyze medical and legal documents to support trial preparation., Manage client communications, providing timely updates and information., Assist in drafting and reviewing essential legal documents for case submissions.
Customer Service Specialist
Assisted clients with inquiries about medical plans, coverage, and benefits., Handled sensitive information with confidentiality and adhered to response deadlines., Resolved client issues promptly, ensuring customer satisfaction.
Sales Specialist
Assisted clients with booking accommodations and additional services., Recommended options based on client preferences, budgets, and specific needs.
Sales & QA Specialist
Provided customer support to help clients find suitable lodging options., Conducted quality assurance reviews of calls and generated weekly performance reports., Collaborated with team leaders to improve service quality and achieve team goals.