Carlos - Data Analyst with 5+ years of experience in retail and finance sectors

El Progreso, Yoro Department, Hondurasen

Led development of analytical dashboards that improved data visibility across departments.

Streamlined data collection processes, reducing reporting time by 30%.

Published on CazVid

Summary

Experienced Data Analyst with over 5 years in retail and finance industries. Skilled in SQL, Tableau, and Python, with a track record of streamlining data processes and enhancing reporting effectiveness.

Key Achievements

Gained proficiency in SQL, Python, and Tableau to support decision-making and reporting tasks.

Skills

SQLAdvanced

Utilized SQL for data extraction, transformation, and query optimization in reporting and analysis.

Data VisualizationAdvanced

Created interactive dashboards using Tableau to communicate insights to stakeholders.

PythonIntermediate

Applied Python for data cleaning, analysis, and automation tasks in various projects.

Data AnalysisExpert

Conducted comprehensive data analysis to support strategic decisions in retail and finance.

Experience

Customer service representative

Concentrix

Jun. 2021 - Sept. 2022

Providing customer support via phone, assisting clients with account issues, billing questions and service inquiries., Data entry and updating customer records accurately during and after calls., Logging case details and customer interactions maintaining proper documentation and following company guidelines., Customer account research and service information to deliver fast and accurate resolutions., Performing requests such as adjustments, follow-ups, and account updates., Maintaining professionalism, confidentiality and adherence to support standards.