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Carlos
Data Analyst with 5+ years of experience in retail and finance sectors
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Competencies
Utilized SQL for data extraction, transformation, and query optimization in reporting and analysis.
Created interactive dashboards using Tableau to communicate insights to stakeholders.
Applied Python for data cleaning, analysis, and automation tasks in various projects.
Conducted comprehensive data analysis to support strategic decisions in retail and finance.
Education
Summary
Experienced Data Analyst with over 5 years in retail and finance industries. Skilled in SQL, Tableau, and Python, with a track record of streamlining data processes and enhancing reporting effectiveness.
Key Achievements
- Led development of analytical dashboards that improved data visibility across departments.
- Streamlined data collection processes, reducing reporting time by 30%.
- Gained proficiency in SQL, Python, and Tableau to support decision-making and reporting tasks.
Experience
Customer service representative
Providing customer support via phone, assisting clients with account issues, billing questions and service inquiries., Data entry and updating customer records accurately during and after calls., Logging case details and customer interactions maintaining proper documentation and following company guidelines., Customer account research and service information to deliver fast and accurate resolutions., Performing requests such as adjustments, follow-ups, and account updates., Maintaining professionalism, confidentiality and adherence to support standards.